Q & A’s

Q. Why choose Purple Frog Events?

A. Probably one of the most important questions that any customer should be asking before hiring any company. What makes Purple Frog Event’s stand out other than our name. We’re a dedicated events company who don’t have any other business interests to divert our attention. We’re not a home based company who hire chair covers as a hobby or a bride who has got married and is now hiring out items to recoup costs which despite being a great way to lessen the cost - you wouldn’t be hiring from a company with a proven track record in the events industry.

Every booking is as important as the one before and the one after which whilst that doesn’t give the false illusion that your booking is our only consideration, it says that no-one else’s booking ever takes priority over another. Each customer is given our undivided attention when required, we work all hours day and night to ensure we meet and surpass the needs of our customers, our products are excellent quality and just as importantly the price we charge is a fair one for the service we provide.

Q. Why do I need chair covers at my wedding/event?

A. The impact chair covers and table linens have on a room is astounding. It’s important to remember that out of all the decoration and content your room has, the chairs and tables make up the biggest influence and therefore it’s important to consider the impact that they have. Although an area which doesn’t always receive the attention it deserves, we find most customers book chair covers in particular because after all of the preparation, time spent choosing the venue and ensuring the day is one to remember, the last thing any of them want is to look back and think “if only the chairs had matched my colour scheme” or “it was a shame about the tatty looking dated chairs” Of course one of the other reasons being that when anyone is organising a big event, we all want our guests to walk into a room and gasp WOW which chair covers help achieve on a relatively cost effective spend.

Q. What if you don’t have the sash colour I would like?

A. We stock a vast array of colours and shades across our three fabric options for sashes. Although we do our best to colour match if your colour is one we don’t have in stock, it’s important to remember that dependent on the fabric chosen, an exact match is not always possible. We will of course advise you if this is the case and also provide alternative close matches or contrasting colours to choose from.

Q. What do you base your prices on and why is there such a variation in cost between different companies for the same service and product?

A. Firstly it’s important to remember that not all companies offer the same service and or products and it’s vital for customers to take into consideration testimonials and current examples of the service providers work before booking. We believe our products are best chosen for their durability, look, over all quality and price point. There’s no point in us providing a chair cover for example which looks very nice, but rips very easily which would therefore lead to many customers being invoiced for damages. Equally there would be little benefit to having a very durable chair cover which looked ugly on a chair which customers didn’t want to hire.

We keep our costs relatively low by not paying to lease a showroom, however we do incur some costs with the overheads incurred from storage facilities and updating our stock frequently to both add new lines and replace older items in the collection range. We’re probably not the cheapest compared to the wee companies that come and go over the years, but we’re not the most expensive either. If a customer receives a lower quote elsewhere and can provide a written quotation we’re quite happy to take a look and where possible we’ll reconsider our original quote. To be fair though we generally offer our lowest prices to start with so it’s very unlikely we would be willing to enter into any price match promotions. Each company will put out their pricing depending on the way they feel they best serve the market for which we do the same.

Q. Why do you offer discounts for hiring more than one service?

A. We keep the number of events we cover down to a manageable number each year. We don’t see the sense in doing vast amounts of bookings but then struggling to complete each one to a high standard so instead we offer discounts to those customers hiring more than one service as this means an increase of work for us within the same number of bookings. It’s also because it means our customers are receiving more services for the one travel cost and we appreciate customers keeping many aspects of their decoration in the one place.

Q. What happens if I want to cancel a service?

A. Although it doesn’t happen very often, from time to time when a company handles as many bookings as we do, we occasionally have a customer who wishes to cancel when a wedding has been postponed and we can’t cover the new date or the event has been canceled completely. Unfortunately any payments received to secure a date and our services are non-refundable and this includes payments made in full to take advantage of booking offers. We have this ‘rule’ to ensure every booking is treated the same and to ensure that customers don’t book a date and service only to cancel afterwards in the event of them changing their minds.

There are naturally costs involved when a booking is taken, the date becomes unavailable and work is turned away, items are sometimes sourced and purchased specifically to complete a booking and if we didn’t have a cancellation policy, costs would have to go up across the board to cater for unavoidable losses. In this aspect we work very similarly to how your venue would operate.

Q. I want to hire a chocolate fountain and the price for the medium and large fountains both say the same regards unlimited dips and chocolate. If i’m not concerned over the height of the fountain, why pay extra for the large one?

A. Our medium chocolate fountain will cater for up to 150 guests with ease - however the price we have set is for 100 guests included in the unlimited dips and chocolate. If you would like a medium fountain but your guests are over 100, we will quote you a price specifically for your event. Likewise the large chocolate fountain is priced for between 100-150 guests and therefore for larger parties it has a higher ‘value for money’ over the medium sized fountain.

As tempting as it might be to hire a smaller fountain for a larger number of guests, we’ve become extremely good at working out over the years if there are more guests using the fountain than paid for and in these cases, we wouldn’t hesitate in reducing the time the fountain flowed to compensate for the additional number of guests. 

Q. I’ve booked one service but I would now like to add extra services. Can I change my booking after it has been place?

A. The most straightforward answer to this is yes. However, please bear in mind that this would be subject to availability of both our time and products. We always try to accommodate changes to bookings as late as the week prior for minor changes but when adding services which include flowers for example we would require at least 1 month’s notice to be able to guarantee our assistance. You can ‘upgrade’ your booking at any time and just pay the difference between the original quote and final balance, but again the more notcie we have for this the easier it is for us to cater to any changes you may have.

Q. The address for Purple Frog Events isn’t an office location - why is this?

A. This is for the simple reason that we don’t have a showroom so there isn’t the facility for people to come to an office or shop to place an order. Our storage facility doesn’t have a mailing address and so it makes sense to have any address that is registered to the business and enables customers to return booking forms with ease. All mail is handled in a professional manor and we receive everything on the whole on the same day it arrives. Although we don’t have a fixed location as in a shop to work out of, we have an increased flexibility and the ability to keep our prices lower without the unnecessary additional overheads.

Q. What payment methods do you accept?

A. We currently accept cheque or bank transfer to receive deposits and balance payments. Cheques should be made payable to Purple Frog Events and bank details are available upon request.

Q.  How do I place a booking?

A. If you have checked your date is available and the quote you have received has been accepted, all we ask is that you complete a booking form and return it to us along with your booking deposit of 25%. Once we have received these, we shall send you out a receipt confirming all of the booking details, payments made and balances due and when. It’s important that you check this on arrival and advises us of any changes as soon as possible. Depending on the details of the booking and time frame given, you may hear from us every couple of weeks regards the finer details or it maybe 12 months before we’re getting in touch to confirm numbers. Every booking is individual to the customer, but we’re always available for customers to drop us an e-mail every now and again to stay in-touch. We generally confirm numbers 1 month before when your balance becomes due, and we liaise with your venue 2 weeks prior to the event taking place to discuss room availability and set up times. Any earlier than this and they generally cannot advise incase they receive alterations to availability - especially when the wedding or event we’re discussing isn’t for several months.

Although this covers many of the more commonly asked questions, we’re more than happy to answer any queries customers may have along the way!