Terms & Conditions

Please ensure that you have read and understood our Terms & Conditions before booking.

1. If any details provided in your booking form change, please contact Purple Frog Events at the earliest opportunity via e-mail, post or phone. Any aspects of your booking which are not carried out as a result of incorrect information on your booking form will require payment in full regardless.
    
2. Final Numbers for all hired items should be made clear at least 4 weeks prior to your event taking place. We accept slight variations in approximate numbers due to the difficulty in predicting the final quantities before this time, however sudden dramatic increases cannot always be accommodated at short notice and likewise with significant decreases, the hire price per item may increase as a result.
    
3. Cancellation of the booking with less than 3 months notice will require payment being made in full and this will be pursued by whatever means necessary. Cancellation outside of this time will incur no additional charges, however payments made at the time of booking are non-refundable under any circumstance and this extends to payments made in full to take advantage of booking payment offers at the time of ordering. In the unlikely event that we need to cancel your booking our liability stops at providing a refund of monies paid.
    
4. A minimum 25% deposit is required at the time of booking, however for bookings made with less than 2 months notice before your event, payment may be required in full to secure the date and services. All services are on a first come first served basis and we have the right not to accept a booking at our discretion.
    
5. The final numbers of items hired and supplied by Purple Frog Events are the amount we expect to collect after your event. If any of the hired items are missing or broken, your venue will be informed and the named hirer will be invoiced for the replacement costs at £10 per chair cover, £2.50 per sash & £7.00 per table runner. The replacement costs are available for all items you hire and it is your responsibility to request these prior to signing your Terms & Conditions.
    
6. Standard laundering of hired items is included in all of our prices which includes stains from food and drink and light scuffs from shoes and chairs. However, if on inspection after your event we find that irreversible or damage through mistreatment has occurred to our items, for example rips, footprints on seats, evidence of drawing on the linen, cigarette burns, candle wax or excessive food and drink stains etc, this will result in Purple Frog Events invoicing the hirer at replacement cost and again these costs will be pursued.
    
7. It is the named contacts responsibility to ensure that the hired items are fully covered by either their own insurance or the venues insurance with regards to public liability risks and indemnify Purple Frog Events in respect to any claims made by any person for the death, personal injury or venue damaged caused by or in conjunction with the use of hired items from Purple Frog Events.
    
8. At all times during the hire period, all items remain the property of Purple Frog Events. We reserve the right to substitute a hire item for a close alternative if required.
    
9. Although we shall assist where possible, it is the final responsibility of the hirer to ensure chair cover sizes are appropriate to their venues chairs and that additional services booked including chocolate fountains are accepted. Refunds will not be given in the event of incorrect information being provided to Purple Frog Events.
    
10. We advise all customers to remind guests that as tempting as it might be, accessories like sashes and hired items such as centrepiece vases are not things to be taken away as tokens of your event as you will be charged.
     
11. Payment of your deposit and signature on your booking form is deemed as you having read, understood and accepted the Terms and Conditions of hire. Please do not hesitate to contact us if you would like clarification on any of the above items.